RETURNS: 

1.      The table below sets out our return policy with respect to certain product categories:

 

Return

Return (Possibility)

Return Condition

You have received a wrong product;

You have received a product that is not as described on the Site; or

You have received a damaged product.

Yes

You must inform us the about the product that you want to return within 48 hours of receipt of shipment.

Product is unused, in original unbroken packaging and includes all tags.

2.      Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:

a.       products that have been used or damaged by you or are not in the same condition as you received them;

b.       any consumable product which has been used or installed;

c.       products with tampered or missing serial numbers;

 

3.      Contacting Us (arrange a Return). You may contact us through email and social media.

 

4.      Your Refund:

 .        For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:

i.     i.     if the products are faulty or not as described on our Site; or

ii.   if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

 

5.      Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:

 .        if you paid by credit/debit card, you can choose to have a refund by credit/debit card.

 

6.      Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:

 .        if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center and inspected by our team.